Control Center Release Notes

May 19, 2022

  • Partner Center > Manage Organizations > Add Org: Some account types now require you to provide a billing address when creating an org.

May 9, 2022

  • Top Menu Bar: Updated UI to improve accessibility and mobile optimization. Added separate dropdown for switching orgs. The Partner Center is now fully functional for partners and the link to Master Mode has been removed. Added namespace to profile dropdown.

April 21, 2022

  • Reports > Portal Audit Report: Now you can view and track Cloud Key Credential activity. See when guest credentials are created and view description text (located in the JSON details).

April 6, 2022

  • Hardware > Video Reader Management > Create Video Reader: Fixed an issue where the plan length and settings were not being applied correctly.
  • Users > Import Users: Expanded Valid Fields by default to improve visibility.

February 28, 2022

  • Add Device Details Name column to the Activity Logs report and Scheduled Reports pages.

February 23, 2022

  • Most pages have been converted to a slideout panel design to provide a consistent user experience and better mobile support.

February 15, 2022

  • Cameras: Added placeholder images while snapshots are loading as well as a message if no snapshot is available for the camera.

February 3, 2022

  • ACU Offline alert is now on by default for all organizations.
  • Enabled alerts with no recipients set will now be sent to all super admins in the organization.

February 1, 2022

  • New App Marketplace available for orgs created after February 1, 2022.
  • New UI/UX beginning to go live on starting with Users + Entries for a better mobile experience and improved rapid editing.

January 27, 2022

  • Roles: Users can no longer create/edit a user or Role to have higher permissions than they have, or assign themselves a Role with greater permissions.
  • Known issues: When creating a new user with a higher Role than the creator, the new user will be created with no role assigned. When creating a Role with more permissions than the creator, the Role will be created with no permissions.

January 26, 2022

  • Activity Logs: Include hardware related events in the report.
  • Activity Logs: Now allows filtering by User, Site, Zone, Entry, Group, Result, Category and Event before requesting the report for improved performance.
  • Activity Logs: Added Device Detail, User Email, Zone and Site fields to the report.
  • Scheduled Reports: Now allows filtering by Zone, Group, Category and Event.

January 11, 2022

  • Import Users: Fixed issue where updating a user from an identity provider (e.g. Okta) was not updating the external ID.
  • Alert Settings: Fixed issue where some items that should have been showing were not showing at times.
  • Hardware Dashboard: ACU's will report a warning after being offline for 12 minutes (instead of 5).

December 28, 2021

  • Table: Selected rows are now deselected when the data changes (e.g. when a user is deleted).

December 20, 2021

  • Hardware > Video Reader Management: You can now add, provision, and configure Video Reader Pros.
  • Dashboards > Activity Dashboard: View Video Reader camera snapshots in the Activity Dashboard.
  • Dashboards > Custom Dashboard: A new Video Player widget lets you pin a Video Reader’s live feed to your Custom Dashboard.
  • Cameras: View live feeds and video events of Video Readers on the Cameras page.
  • Configurations: New Video Reader alerts and Rules Engine triggers based on Video Reader tamper and motion detection.
  • Users > Roles: New Granular Permission under the Camera Role for viewing and editing Video Readers. A user with the Camera role enabled will be able to view Video Reader live feeds and clips in their Openpath mobile app.

December 14, 2021

  • Scheduled Reports: Now you can schedule Activity Logs reports to run on a recurring basis.
  • Wireless Locks: Openpath now supports creating entries with Allegion Schlage Control locks.

November 11, 2021

  • Activity Logs: Now returns data to browser in real time for results less than 25k results. If query returns more than 25k results, you will be asked to deliver via email

November 8, 2021

  • Hardware Dashboard: Show yellow dot if last message received from controller is more than 5 minutes old and show red dot if message is more than 60 minutes old OR 20 minutes old and VPN is down.

September 15, 2021

  • Administration > Account: Use the Suspend Idle Users Timeout Setting to suspend users who have not unlocked an entry within a set time duration.
  • Users > User Management: Added two new Batch Actions that enable/disable remote unlock.

September 8, 2021

  • Reports > Activity Logs: Now you can choose to deliver Activity Logs via email. There is no size limit on email reports and you can send the report to multiple recipients.

August 27, 2021

  • Users > User Management: Added two new Batch Actions – Create Mobile Credentials and Send Mobile Credentials.

August 11, 2021

  • Configurations > Badge Templates: Now you can design and print badge designs on your Openpath key cards using the new Badge Templates feature. Or, choose from a variety of default templates for contractors, employees, and visitors.

July 27, 2021

  • Badge UI: Moved Administration > Mobile App to Configurations > Mobile App. Super Admins with limited Control Center read/write permissions may lose access to this feature if their role is not updated accordingly.
  • Users: Now you can take a photo in the Control Center for a User using your device’s built-in camera or web cam. On the User Details page, click Change Photo > Take Photo. You can also crop photos when adding them to a User.

July 9, 2021

  • Reports: Improved load times for Activity Logs, User Activity (by Entry), User Activity Summary, Entry Activity (by user), and Entry Activity Summary.
  • Dashboards > Activity Dashboard: Improved initial load time for the Activity Feed.

June 8, 2021

  • Openpath’s integration with Allegion lets you create Entries with Allegion’s Schlage® NDEB and LEB wireless locks.

April 28, 2021

  • Dashboards: New Custom Dashboard widgets added for Occupancy, Hardware Count and Statistics.

April 23, 2021

  • Reports > Activity Log: Fixed issue where time was being sorted by text rather than the time it represented.

April 13, 2021

  • Integrations > Okta Integration: You can let users log into the Openpath app with Okta Single Sign-On.
  • Dashboards: New Custom Dashboard feature lets you create customized dashboard views for your org.
  • Reports > Activity Log: Additional filter column option displays Identity Provider in the table.
  • Sites > Entry State Management: Changed "Locked - No Entry" to "No Entry."

March 24, 2021

  • Support: Moved support external links to Support submenu.
  • Sites > Entry Management > Add Entry: Redid logic so that multiple of the same control type don't have conflicts.

March 12, 2021

  • Administration > Account > Security Settings: This section now contains settings to manage Openpath Support Team's access level to your organization. Note that only View access may be granted; Openpath Tier 1 Support does not have access to edit or unlock and cannot be provided access. Changes must be performed by your organization's own adminstator(s) or else escalated to Openpath Support Management or Engineering for further assistance.

March 5, 2021

  • Removed the blue create buttons associated with adding items to the table and moved the button to within the table itself. This will help reduce confusion with future table implementations that will not be stand alone on the page, but rather nested within other items.
  • Changed the UI of text areas and phone number inputs to improve site consistency.
  • Improved UI/UX of the Visual Activity Report.

February 26, 2021

  • Digital mobile badges for your organization are now enabled by default. To customize badges or disable this feature, go to Administration > Mobile App.

February 18, 2021

  • Add 'User Access Audit' page under Reports. This page allows for selecting a User and seeing all Entries they have access to.

February 16, 2021

  • Openpath's Enterprise package is now available.
  • Credential Management report now includes External ID as an optional column.

February 11, 2021

  • Add Enterprise package as a subscription option
  • Updated features associated with the Basic and Premium packages.
  • Updated Rules Engine to support basic/advanced features. All packages have been assigned at least basic Rules Engine, so rollover asking to upgrade is no longer necessary. Under basic Rules Engine, only 'Input' trigger is available.

February 3, 2020

  • Integrations: Cisco Meraki available as a Video Management integration.
  • Account: We've made the subscription upgrade process more efficient and easier to use.

January 28, 2021

  • Zone Management and Entry Management tables now include Site Name as an optional column.

January 19, 2021

  • Hardware Dashboard has been updated to allow you to see Controllers, Readers and individual Port Types.

December 22, 2020

  • Rules Engine: Eligible rules for Entry and Lockdown may not add a condition to filter by User.
  • Rules Engine: Better handling of dates when manually editing date or time.

December 18, 2020

  • Added "Reader Fault State Changed" and "Relay Fault State Changed" to the email alert types.
  • An Anti-Passback Area may now span multiple ACU’s as long as Occupancy Management is not enabled.

December 14, 2020

  • New, customizable digital mobile badges for your organization. Enable this feature in the Administration page under the Mobile App menu item.

December 11, 2020

  • Our Okta integration now supports one-click login from your Okta portal. To enable, navigate to Integrations > All Integrations > Okta, make sure "Enable Single Sign-On (SSO)" is enabled, and below that turn on the slider for "Allow IDP-Initiated SSO".

December 9, 2020

  • Fixed some form fields that showed required incorrectly.

December 8, 2020

  • Add Override Permission and Remote Unlock columns to the User Management table, and enable filtering and sorting.
  • Improved filtering when switching organizations as a reseller.

November 19, 2020

  • When adding Identity Provider groups, you can now add groups dynamically instead of one giant list. Will decrease loading time for large organizations.
  • Fixed an issue where the integrations page would load slowly on large organizations.
  • Added Integration info for HqO and Rise.

November 5, 2020

  • You may search by user custom fields on activity log reports.

October 15, 2020

  • Occupancy Management is live!

October 14, 2020

  • AVA Added to Integrations.
  • Fixed an issue with removing schedules while editing an entry.

October 6, 2020

  • Full app UI improvements for consistency.

September 17, 2020

  • User Edit Access Page, Group Create/Edit Pages - Table updates to help clear up confusion with scheduling.

September 9, 2020

  • Hardware Dashboard - Added sorting to most columns.
  • Bug Fix - Quick Start - Removed white background on progress bar section.

August 20, 2020

  • Improved Networking - Site should have less issues with expired tokens and be more efficient while talking to external API's.

August 18, 2020

  • Entry Dashboard - Performance optimizations to allow for many entries (especially when very active).
  • Entry Dashboard - Made unlock button inline.
  • Customer upgrade experience - Additional informative emails sent out when changes to subscriptions have been made.
  • Customer upgrade experience - Upgrade CTA only shown on hover now.
  • Create/Edit Role Form - Copy and logic changes.
  • User Import Page - Allow the warning to be cleared (this persists as the action is saved in the browser's local storage).
  • Bug Fix - User Credentials Page - Fixed an issue where linking to a Lockdown plan from a User credential had the wrong URL.

August 10, 2020

  • Feature - Marketing split screen has been added to the login page.

August 7, 2020

  • Feature - Added Savance and InstantCard to list of integrations.
  • Bug Fix - Administration > Account: Fixed issue where binary features were preventing the page from loading.

July 16, 2020

  • Feature - Wave Detection Range is now available for readers with updated hardware/software.
  • ACU create/edit page updated to reduce confusion. Rollback feature also included so that if there is an error during ACU creation, a clean up will be performed.

July 13, 2020

  • Updates to feature upgrade journey including an email notification to the accounts payable email on file for any changes of packages that occur in the organization.

May 15, 2020

  • Configurations > Alert Settings: Several new alert types are available: Tamper Detector State Changed, Relay Fault State Changed, Reader Fault State Changed, Input EOL State Changed. Note that these events are supported only on newer Openpath Smart Hub models, and may require specific wiring configuration for proper event detection.
  • User Management > Role Management - "Sub-Organizations" is now available as a permission for our partner/reseller accounts
  • Bug Fix - A user's first name or last name is now not required upon save, since identity providers may leave those blank.

May 12, 2020

  • User Management > Custom Fields: This new feature allows you to define custom fields of various types (Checkbox, Date, Dropdown, and Text) that can be associated with your Users. Limited to select packages; see your Administration > Account page or use the Request Upgrade button for details.
  • User Management > Role Management - Granular Scopes: Roles can now be optionally defined with more granular control over the types of operations that the associated user is allowed to perform. Limited to select packages; see Administration > Account page or use the Request Upgrade button for details.
  • User Management > Role Management - Site-Specific Scopes: Roles can now be optionally configured to limit access only to data associated with specific Site(s), such as associated Entries, Zones, Reports. Limited to select packages; see Administration > Account page or use the Request Upgrade button for details.
  • Configurations > Rules Engine: This new feature provides powerful and flexible control to trigger a variety of actions in response to events that occur within your Openpath hardware. Rules Engine replaces and supersedes the previous Subscriptions and Hook Actions sections. The easy-to-use graphical interface (limited to select packages) will become available over the next few weeks as corresponding support becomes available on your Openpath hardware; for early access please contact
  • Integrations: OneLogin is now available as an Identity Provider integration, capable of directory sync and single sign-on (SSO). Limited to select packages; see Administration > Account page or use the Request Upgrade button for details.
  • Integrations: Milestone is now available as a Video Management integration. Limited to select packages; see Administration > Account page or use the Request Upgrade button for details.
  • Integrations: The Webhooks tile now contains information about Inbound Webhooks.

May 5, 2020

  • Bug Fix - Prevent users from creating a Webhook URL when the Cloud Key credential is not yet active.
  • Bug Fix - Fixed a date display issue on the Webhook URL page.

April 29, 2020

  • Sites > Entry Management - The Entry/Exit Hardware configuration for an Entry now includes a toggle to "Invert Output". This advanced option is auto-enabled for Elevator Relays, and disabled otherwise, and does not normally need to be manually adjusted, but can be used to accommodate certain non-standard wiring configurations.
  • Credential Management is moved from 'User' header to 'Report' header.
  • Bug Fix - Fixed an edge case where you could get an error when deleting an Entry State.

April 22, 2020

  • COVID-19 Resources - This new item in the main menu links to an overview of the technical features that Openpath provides that can help with COVID-19-related issues, in the areas of reducing touch points, supporting remote work, and managing entry and user schedules. This page will be updated over time as we build additional functionality, and as the worldwide COVID-19 response evolves.

April 20, 2020

  • Fixed a bug where some customers could not update their Okta IDP settings.

April 17, 2020

  • Ability to assign a single wiegand port to multiple entries (elevator scenario).
  • Bug Fix - Fixed UI issue on Edit User -> Access page with not being able to remove the schedule using the 'x' if the name of the schedule is too long.

April 15, 2020

  • Bug Fix - Fix a rare edge case where you cannot create a webhook URL that fell between valid start/end time for a cloud key.

April 8, 2020

  • Improvements to how roles and permissions are edited.

March 24, 2020

  • Bug Fix - Fixed issue where guest pass unlock did not show any success or failure messages.

March 16, 2020

  • Feature - Added "External ID" to the user create and edit pages.

March 13, 2020

  • Bug Fix - Fixed issue where when re-importing users via CSV in order to send the mobile email, email would not be sent if the mobile name had extra spaces in beginning/end because it did not find a match.

March 12, 2020

  • Bug Fix - Fixed issue where a shared-to organization could not be removed.
  • Bug Fix - Fixed issue where ACU ports were not displaying on the readers page.
  • Bug Fix - Changed logo to be consistent for the Import Users page.
  • Feature - Allow IDs to be shown in the CSV export.

March 6, 2020

  • Bug Fix - Fixed an issue with Lockdown Plan Webhooks making it difficult to generate the URL.

March 5, 2020

  • Feature - Will now show the ACU on the Hardware dashboard page even if all of the data is not available.

March 3, 2020

  • Feature - Added optional "ID" columns to acus, entries, readers, users, and zones tables.
  • Feature - Added optional "External ID" to the users table.
  • Bug Fix - Fixed maxDuration being added to non cloud key credentials.
  • Bug Fix - Fixed offline ACUs being red if the count was 0.

February 21, 2020

  • Feature - Max duration option added to Cloud Key so guest passes can be limited in duration.
  • Feature - Added error message to guest access page so that users can understand better why the guest pass is not working.
  • Bug Fix - Fixed multiple modal issue on credential management page.
  • Bug Fix - Fixed some layering issues where items were being cutoff or showing above items they shouldn't.
  • Bug Fix - Fixed some incorrect page header icons.
  • Bug Fix - Fixed issue where some tables weren't filtering data correctly.

February 14, 2020

  • Bug Fix - Forms will not longer timeout on super-large data sets

February 13, 2020

  • Bug Fix - Fixed enlarged image being cutoff on Tables
  • Bug Fix - 'Reset Anti-Passback Periodically' can now be turned off as expected'

February 7, 2020

  • Bug Fix - Fixed issue with CSV export on activity related pages (client-side filtering/sorting tables).
  • Bug Fix - Fixed sorting bug.
  • Bug Fix - Fixed error when creating a lockdown plan.
  • Bug Fix - Fixed default filters issue.
  • Bug Fix - Fixed "State To Trigger" issue on Entry Schedules page.
  • Bug Fix - Fixed issue where partial numbers were not matching rows in tables.

February 5, 2020

  • Integrations > All Integrations > Okta - Our Okta integration now supports portal Single Sign-On (SSO) via SAML. See detailed instructions on the integration page.
  • Removed pagination from activity based tables.
  • Bug Fix - Fixed visibility issue of actions on the Reader Status table on the Hardware Dashboard.
  • Bug Fix - Fixed issue on the Credential Management page where CSV export wasn't exporting all the data.
  • Bug Fix - In CSV exports, the characters '+', '=', '-', and '@' have been prepended with a tab to prevent evaluations of cell strings in excel/sheets.
  • Updated release notes page UI.

February 4, 2020

  • Added Alaska time as a timezone option.
  • Bug Fix - Org Switcher filtering works better with 1-3 letter filters.
  • Bug Fix - Fixed issue where Hardware Dashboard was not showing the correct port data when the port was on an expansion board other than 0.

January 30, 2020

  • Bug Fix - Fixed table header overlapping issues.
  • Bug Fix - If you remove a group from an identity provider it will no longer try to save the group relations to the removed group.
  • Bug Fix - Fixed issue that prevented pages from loading in older versions of Microsoft Edge.

January 29, 2020

  • Bug Fix - Blown up images on the Entry Dashboard are no longer cutoff.
  • Bug Fix - Table headers no longer cover org switcher.

January 28, 2020

  • New tables that include newly added filterable columns.

January 27, 2020

  • Searches for your organizations via symbols should work properly now.
  • Simplified group sync options for identity providers.

January 23, 2020

  • Administration > Alert Settings - New email alerts types are available: Identity Provider (to receive notifications when sync fails), ACU Online Status Changed (to receive notifications when a Smart Hub/ ACU loses or regains network connectivity).
  • Reports > Portal Audit Report - The IP address field in the summary table now shows all IP addresses involved in the request, in cases where the HTTP X-Forwarded-For header indicates that web proxies were involved between the end client and the Openpath API. As always, complete details are available in the JSON view that can be unfolded for each row in the audit table.
  • Bug Fix - Improved reliability of networking connection between control panel and server.

January 10, 2020

  • Feature - New option to only import users from groups that have an Openpath group mapping from identity providers.

January 7, 2020

  • Feature - Added Rhombus Systems integration card.
  • Bug Fix - Fixed typo on Density integration card.

January 6, 2020

  • Bug Fix - Fixed issue where changing credential type on credential table didn't reset filter.

December 30, 2019

  • If no accounts payable, display "--".
  • Change some text to match form field name.

December 20, 2019

  • ACU Token Validity Duration can now be set on Administration > Account > Org Settings Widget.

December 19, 2019

  • Slight improvements to navigation speed.
  • Users are now required to sign their terms of service before taking other actions.

December 18, 2019

  • Bug Fix - Fixed typo in permission error.

December 16, 2019

  • Frozen accounts will once again see a billing banner under certain circumstances.

December 13, 2019

  • Bug Fix - Fixed overlapping discount text issue.

December 11, 2019

  • Frozen status bar removed from orgs.
  • Feature - Identities table now shows roles/mfa information.

November 25, 2019

  • Rules renamed back to Hook Actions.
  • More Reliable NavMenu + Breadcrumbs/

November 21, 2019

  • Hook Actions renamed to Rules.
  • Bug Fix - Recurring schedules that lasted exactly 24 hours were not being saved correctly.
  • Bug Fix - Fix for "cannot read id of undefined" on org switcher (benign).

November 8, 2019

  • Feature - New faster guest access page.
  • Bug Fix - Fixed issue with form borders.
  • Bug Fix - Fixed issue with alerts blocking ability to click on tabs.

November 7, 2019

  • Feature - Added API, Mobile SDK, Webhooks, and Density integrations.
  • Added delete confirmation when trying to delete a lockdown plan.
  • Better experience changing organization and accessing your profile.
  • Bug Fix - Fixed whitespace error on Header (with banners) and allow Org Name to be clicked to load org switcher.
  • Bug Fix - Fixed lockdown webhook issue.
  • Bug Fix - Fixed typo (Zappier -> Zapier).
  • Bug Fix - Fixed an issue where some users may not have been able to see all menu options.

November 4, 2019

  • Bug Fix - Fixed issue where there was an unnecessary scrollbar when selecting a subscription plan.
  • Removed internal table scrolling on dashboard pages so that rows are more easily seen on small screens.
  • Bug Fix - Removed default lockdown plan auto-revert of 60 seconds.
  • Feature - Single sign-on page now has a unique URL so that users can go directly to it.

October 28, 2019

  • Administration > Alert Settings - New email alerts types are available: Generic Input State Changed, REX State Changed, and Contact Sensor State Changed.
  • Integrations > Outbound Webhooks > Subscriptions > Create Subscription - New hook event types are available: genericInput.stateChanged, rex.stateChanged, and contactSensorStateChanged.
  • Bug Fix - Show error and allow entry schedules page to load when the iCal text format is invalid.

October 25, 2019

  • Bug Fix - Fixed UI issues on dashboards
  • Feature - 2FA on login will now be auto-focused to type into
  • Feature - Added placeholder page for when the site is taking too long to load