Robin case study

Openpath provides unmatched control and visibility for workplace experience software company, Robin, at their Boston headquarters.

How Openpath’s cloud-based system powers flexible, remote security management

Cloud-based access

Openpath’s cloud-based access control dashboard gives Robin the flexibility to manage their entire security platform remotely.

Remote unlock

Instead of resetting user permissions for one-off access requests, the Robin security team can unlock the door on their device in a single click.

Wave to Unlock

The Robin team loves “the magic of a totally touchless experience” when opening their doors with Openpath’s hands-free mobile credentials.

Amazing interface

Openpath provides a totally seamless experience for Robin, from deployment, to onboarding users, to everyday use and management.

Challenge: Improve remote visibility

Robin, a workplace experience software company, is all about flexibility. Employees come and go as needed, reserving their desks via Robin’s scheduling platform, and the company promotes a distributed work culture. And yet, their multi-tenant building’s access control system was holding them back. With no visibility into who was accessing their own office space, they were struggling to audit security issues with the building management team, and it was taking weeks to get reports back. 

Another frustrating issue that Openpath was able to solve for the Robin team: credentialing. The physical badges required by their building’s legacy access control provider take a few days to process, print, and issue, which meant new hires or employees who needed a replacement badge couldn’t get into the office for up to a week until their credential was ready.

Solution: Cloud-based ingenuity

With Openpath’s cloud-based, mobile access control solution, Robin not only has full visibility into who is accessing the office and when, they also can manage the entire system remotely. With Openpath’s mobile credentials, the onboarding and offboarding process is seamless and instant—no more waiting around for badges. Robin uses automatic alerts to be notified of access events like door ajar and failed authentication to proactively assist employees or address security concerns in real-time. Plus, with the detailed reporting available 24/7 in the Openpath dashboard, Robin can adhere to the IT compliance standards required in their facility.

The cloud-based management also played a critical role in keeping Robin open during the pandemic. They utilize group suspension of credentials, and only reactivate users once they pass a health verification. To further enhance safety in the workplace, Robin cross-references Openpath’s access data with their own reservation tool to identify which workstations need to be cleaned each day, and to confirm who actually came into the office. This helps the Robin team expedite contact tracing efforts, and provides more insight into space usage to optimize the office over time. Plus, the Wave to Unlock feature makes entering the space a completely touchless experience. According to Gregory, “everyone feels safer with Openpath.”

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