Kustomer case study

Kustomer is a customer management platform for people-first enterprise companies

Why Kustomer went with security that's as intelligent, powerful and flexible as their own platform

G Suite integration

Every time a new employee is added in their directory service it automatically adds them to the Openpath access control system.

Mobile credentials

Everybody already carries their phone with them, so they no longer have to worry about dealing with keycards again.

Guest passes

Kustomer has clients visiting their office all the time, and sending a Guest Pass prior to their meetings means they don’t have to worry about their guests not being able to get into the building.

Open, inviting, and friendly

A seamless experience to come and go from the office

Kustomer wanted a welcoming environment without sacrificing security, and likes that Openpath is mobile-based and easy-to-use.

"Everybody always has their phone with them, so this just made sense."

Robert Charming

Head of Business Operations at Kustomer

Challenge: Scalability and compliance

Agent-friendly as well as customer-friendly – Kustomer unifies data from multiple sources, enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Kustomer was building out a new office space and was searching for an access control solution that would provide a seamless experience for their employees. It was important for them to find a solution that would allow them to scale with their expanding team while also providing the security needed to remain PCI compliant.

Solution: Mobile, cloud-based access

Openpath was able to meet all of Kustomer’s requirements. Kustomer wanted to create an open and friendly work environment that was also secure. Openpath’s mobile credentials allows Kustomer employees to freely navigate the office without needing to carry around keycards or badges. Kustomer takes advantage of Openpath’s direct integration with G-Suite, so whenever an employee is added/removed from their company directory, their Openpath credential is automatically issued/revoked. Since Kustomer manages customer support for a lot of high profile direct-to-consumer brands, it was imperative that their access control allowed them to remain PCI compliant.