Open, inviting, and friendly
A seamless experience to come and go from the office
Kustomer wanted a welcoming environment without sacrificing security, and likes that Openpath is mobile-based and easy-to-use.
Kustomer wanted a welcoming environment without sacrificing security, and likes that Openpath is mobile-based and easy-to-use.
Agent-friendly as well as customer-friendly – Kustomer unifies data from multiple sources, enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Kustomer was building out a new office space and was searching for an access control solution that would provide a seamless experience for their employees. It was important for them to find a solution that would allow them to scale with their expanding team while also providing the security needed to remain PCI compliant.
Openpath was able to meet all of Kustomer’s requirements. Kustomer wanted to create an open and friendly work environment that was also secure. Openpath’s mobile credentials allows Kustomer employees to freely navigate the office without needing to carry around keycards or badges. Kustomer takes advantage of Openpath’s direct integration with G-Suite, so whenever an employee is added/removed from their company directory, their Openpath credential is automatically issued/revoked. Since Kustomer manages customer support for a lot of high profile direct-to-consumer brands, it was imperative that their access control allowed them to remain PCI compliant.