Secure visitor access
A video intercom door system allows users to check identity visually before granting access. This is important, particularly for multi-tenant buildings where both users and security or front desk staff have to deal with large numbers of regular and occasional visitors. With so many people coming and going for different companies or departments, there is an increased risk of accidentally granting access to intruders. That’s why a video intercom system for office provides greater security than authentication by voice alone.
With a commercial video intercom system users can identify visitors and, if necessary, also request further information before granting access. Integrating a commercial video intercom with a visitor management system also enables security teams to keep track of visitors while they are on the premises and maintain a record of all visitors for compliance or analysis in the event of an incident.
Enhanced visitor experience
Businesses can use commercial video intercom systems to give visitors convenient access in a number of different ways. Visitors primarily use video intercom communications to request access, but not all systems make this an easy process with confusing interfaces, large directories, and too many devices at a commercial security door. To simplify access, systems such as Openpath’s Video Intercom Reader Pro feature hands-free voice activation.
Visitors initiate a request by pressing a business intercom with doorbell and an AI-powered system routes visitors to the correct user based on their responses. Other commercial video intercom systems allow pre-authorized visitors to use QR codes or PINs to gain access without contacting a user. Visitor PIN codes could pose a security risk if shared, however, so QR codes and Cloud Key visitor credentials are preferred. They also eliminate the need to touch a commercial video intercom doorbell, letting visitors bypass this step and simply scan their code to unlock the door.
Commercial office intercoms integrated with visitor management apps also enable users to provide visitors with temporary guest passes, directions, parking instructions, and other useful information upon arrival and check-in. This creates a great first impression and improves the overall visitor experience.
Improved delivery management
Users in commercial buildings receive a large number of deliveries – office supplies for businesses, stock or raw materials for warehouses, food deliveries for employees, as well as personal deliveries to the office. The rapid uptake of online ordering and delivery is increasing delivery frequency even further and that makes a commercial video intercom system with door release essential.
Commercial video intercom systems help ensure that couriers can make deliveries smoothly and securely. For regular deliveries, businesses can issue couriers with PINs or recurring guest credentials they can use to access the building without making separate requests each time. Businesses can also set up delivery rooms covered by video intercom systems where couriers can leave packages for collection.
Better user experience
Busy employees want to be able to handle visitor or delivery access with minimum disruption. A wireless video intercom system for office buildings provides a convenient solution. A commercial door intercom system linked to their smartphone means employees can check in visitors and unlock the door from any location, unlike traditional systems where users can only handle access requests at their desks. If they are in meetings or away from the office, users can still handle requests remotely and not miss a visit or a delivery. Openpath’s Video Intercom Reader Pro improves convenience – and productivity – even further with a smart call routing feature. If an employee is not available, the system uses artificial intelligence (AI) technology to enable a smart routing system that directs visitors’ requests to another user profile, such as reception, another employee from that department, or even a voicemail option. The AI call routing system can be synchronized with employees’ calendar apps, access permissions, or door schedules to ensure contact at the right time. The Openpath system also features Wave to Unlock, which allows touchless access for credentialed users.
Support for flexible working patterns
The increase in hybrid working and flexible hours means that employees and visitors may require access to a building outside normal working hours. A cloud-based commercial video intercom system makes it easy for security staff to monitor and manage access without having to remain on the premises. For example, a business with multiple locations can set up a facility, such as a desk intercom system, to manage out-of-hours access centrally.
Protection for small businesses
A video intercom for office is suitable for any size business. Small business intercom systems can incorporate video communications as well as intercom phone systems, reducing the need to staff a desk 24/7, and making teams more productive. Digital phone systems for small businesses with intercom functionality provides both security and convenience. Plus, with an all-in-one device like the Openpath Video Intercom Reader Pro, small businesses only have to install one piece of hardware, rather than four.
Smarter property management
A cloud-based commercial video intercom system or video intercom system for business is an integral element of a smart property management solution. The office video intercom system can be integrated with other forms of access control to provide consistent and centralized management of building-wide security technology using the cloud.
Integrating the business video intercom system with the building’s environmental systems makes it possible to synchronize heating, lighting, and ventilation with room occupancy, helping reduce costs and improve energy efficiency.
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